The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 528 |
| Houston, TX | 392 |
| Seattle, WA | 250 |
| Washington, D.C., DC | 244 |
| Philadelphia, PA | 241 |
| Atlanta, GA | 223 |
| Denver, CO | 207 |
| San Francisco, CA | 151 |
| Sacramento, CA | 144 |
| Orlando, FL | 138 |
| Indianapolis, IN | 136 |
| Miami, FL | 131 |
| Boston, MA | 120 |
| Portland, OR | 116 |
| Detroit, MI | 116 |
| Minneapolis, MN | 109 |
| Brooklyn, NY | 99 |
| Jacksonville, FL | 92 |
| Littleton, CO | 91 |
| Oakland, CA | 90 |
| Salt Lake City, UT | 86 |
| Baltimore, MD | 82 |
| Pittsburgh, PA | 72 |
| Tampa, FL | 62 |
| San Jose, CA | 59 |
| New York City, NY | 59 |
| Tacoma, WA | 47 |
| Reno, NV | 45 |
| Saint Paul, MN | 39 |
| Nashville, TN | 38 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Sherry Morris (@RrrmeWife) reported @anthonymdavis OR...how about for technical support/customer support from communication companies!!! (looking at you xfinity)
- Brit Hume (@brithume) reported
Dear @Xfinity Can’t set up my voicemail because I get a recorded message saying my voicemail account is “not in service.” Then the call disconnects. Can you help? There seems no way to get an actual human on the phone.
- Madison (@mmadisoncherry) reported
xfinity sucks
- DarcThor (he/him) 🏳️🌈 (@DarcThorTTV) reported
LOL Got an email from @Xfinity wanting me to switch from @TMobile . If Xfinity's cell phone service is even 1\4 as bad as its internet, it would still suck lemons.@TMobile Never gonna give you up. Never gonna let you down. Never gonna mess around and desert you.
- Holiday Marie Love (@HolidayMarieLo2) reported
@Xfinity you all really need to work on your customer service! And the way you handle your billing! I hate to say it but @ATT has y’all whooped! by a LONG SHOT
- CNN/MSNBC Rebuttal-Fact Checker (@MsnbcCnn) reported
@brithume @Xfinity "Larry" from Somewhereafstan can't help???
- Brave_New_World (@Charlie47941370) reported
@brithume @Xfinity Xfinity sux I tried the 2x. they are not customer friendly. And wasteful.
- Free Palestine (@PikaChulita) reported
Laying in front of the fan on full blast, in my underwear, playing Hades because there's an Xfinity outage at my complex & its too hot to do anything else
- Twigg👑 (@Twiggolbittiess) reported
If Xfinity cancel me appointment one more time 😒😒
- Max'd and Vaxx'd (@MrHanken) reported
@Scaldriss Okay, but think of the internet like a highway. When everyone is trying to on there all at the same time, it gets clogged and everything goes slow. It's still comcast's ****** fault that they don't have more nodes, but your speeds are gonna suck during peak hours.
- Sophia Brand (@_sophia_brand_) reported
Super grateful I have unlimited data as I’m having to rely on my phone’s hotspot to work my full-time job 🥲 shoutout to xfinity for a crappy modem they can’t explain, zero urgency in coming to fix it, and also making it impossible to follow-up with live support.
- Andrew Weber (@aweber610) reported
@brithume @Xfinity Good luck. I have been after them to fix my sound picture being out of phase
- Tyrannosaurus Rexorcist (@bootslots) reported
Estimated hold time: 12 minsPhone call time: 35 minsVerizon giving Xfinity a good run for its money on the sh*ttiest Customer Service Ive Ever Dealt With award
- Sauce (@SauceSoldier) reported
@Xfinity you’ve got to be the worst internet provider in the country sorry mother *******
- James Snyder (@James_Snyder_85) reported
@brithume @Xfinity Not that @xfinity would have a live rep available in normal times but youre experiencing the third party customer service concentration risk in India
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