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May 26, 2024, 9:47 am
#106
guv1976
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,986
Originally Posted by lpuntase
Hi - DD bought a flight on Norse JFK - FCO, leaving 5/28 at 00:40am. I was trying to help her prepare but we can't find an app to download. Also, we can't find info about online check-in or if she can check-in 24 hours before her flight. The only info regarding check-in says in person check-in open 4 hours before the flight in the airport. She didn't buy a seat so I'm thinking she'll get stuck with a middle but she says she's okay with that...Has anyone flown Norse out of JFK recently? or have knowledge of their check-in procedures?
Thanks in advance!
From the Norse Atlantic FAQs:
"All passengers must collect their boarding passes at the check-in desk.
"Check-in is done at the airport only for all our flights. You will not be charged for check-in at the airport."
jjbiv and lpuntase like this.
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Jun 1, 2024, 4:34 am
#107
PAL62V
Join Date: Mar 2010
Posts: 1,795
Just realised this may be a better thread to post instead of starting a new one:
Norse cancelled their JFK-LGW flight UBT704 (or Z0704) dep May 31. Is anyone able to say why this was? I have a young friend (not very experienced in airline travel) who has managed to rebook herself onto the flight 24 hours later and I want to know whether she can claim for EU261 on this.
Also, I have told her to book into a moderately priced hotel and claim it and any reasonable meals back to the airline as they have the Duty of Care, being a European airline.
I'm coming at this from a BA perspective as that is who I am most familiar with. Can I safely assume that she can claim from Norse expenses as above as well as EC261 (if applicable) without too much hassle?
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Jun 1, 2024, 5:03 am
#108
oliver2002
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,399
Why would a US-UK flight be covered by EU law? UK261 would only apply if at short notice and by a carrier that falls under the law.
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Jun 1, 2024, 5:49 am
#109
PAL62V
Join Date: Mar 2010
Posts: 1,795
Originally Posted by oliver2002
Why would a US-UK flight be covered by EU law? UK261 would only apply if at short notice and by a carrier that falls under the law.
All EU/UK carriers are under the EC/261 law. It also applies to foreign carriers when departing an EU airport (so AA, DL, etc) In this case, Norse is registered in the EU and in the UK therefore falls under the ruling in either direction.
Also, this was a short notice cancellation, not that it matters.
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Yesterday, 10:58 am
#110
dc9703
Join Date: Feb 2006
Location: DFW
Programs: AA, Hilton, Hertz, Free Agent.
Posts: 194
Originally Posted by lpuntase
Hi - DD bought a flight on Norse JFK - FCO, leaving 5/28 at 00:40am. I was trying to help her prepare but we can't find an app to download. Also, we can't find info about online check-in or if she can check-in 24 hours before her flight. The only info regarding check-in says in person check-in open 4 hours before the flight in the airport. She didn't buy a seat so I'm thinking she'll get stuck with a middle but she says she's okay with that...Has anyone flown Norse out of JFK recently? or have knowledge of their check-in procedures?
Thanks in advance!
few out of JFK a few weeks ago. No app, no online checkin. Go to T7 and checkin at one of 4 GA. there is a separate line if you are premium checkin.
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